Ops Analyst I- Issue/Exam/Quality Management at TD Bank | The Muse (2024)

Line of Business:
Personal & Commercial Banking
Job Description:

The Operations Analyst I acts as an Operations owner or representative on projects which are primarily focused on the continuous improvement of Transaction Services. Projects could involve standardization, conversion, productivity, service quality or other strategic issues or documentation related to these areas. The job complies with Federal regulations and industry rules including, but not limited to Bank policies and procedures, as well as all job relevant Risk Management and Corporate standards.

Preferred:

Schedule: 8am to 5pm M-F

• Exams- Prepare and approve initial responses to USCA Exam Management team for audits and regulatory exams, complete required data validation/lookback, etc.
• Issue Management- Drive solutions for identified issues, complete data validation/lookback, ensure Action Plan milestones are met, etc.
• Quality Review Responses- Manage Quality results
• Need to be proficient in all Microsoft suite application, excellent writing skills, analytical thinking
• Problem solving and self starter
• Must have mortgage experienc

Depth & Scope:

• Coordinates and/or assists with projects of strategic importance for Transaction Services. Project scope may encompass other areas within Bank Operations
• Participates in the identification, developments, and implementation of operational efficiencies for bank operations
• Researches and applies Customer requirements in the development and enhancement of systems
• Acts as a project manager for small-scale projects that involve work with external vendors
• Participates in performance management and development activities
• Maintains a working knowledge of Transaction Services processes and acts as a resource for resolving technical or operational issues
• Participates in projects, communicates project status and provides timely escalation of issues to senior management to ensure project objectives are met
• Updates the Fraud Detection database of commercial or small business customers' remote deposit capture equipment based on information provided by the TD Treasury Management team
• Directs the work of 2 or more full time employees and handles complaints in the absence of a Collections Supervisor
• Supports large ATM Project/Conversions
• Provides day to day business partner support for lenders, commercial relationship owners & Treasury Management Services
• Maintains a working knowledge of Operations processes and acts as a resource for resolving technical or operational issues
• Trains employees
• Assists management with the investigation of internal and external audit findings

Education & Experience:

• High School Diploma or equivalent
• 1-3 Years of related experience
• Strong technical abilities including database and spreadsheet proficiency. Must be able to relate technical solutions to operations issues and concerns.
• Previous experience coordinating multidimensional projects
• Effective verbal and written communications

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.