AT&T users report Uverse outage as they tune in on Martin Luther King Jr. Day (2024)

15th Jan 2024, 16:30By Jennifer Korn

Reports continue to drop

Downdetector reports have continued to drop.

They now sit at under 300, with the majority of users reporting that they can now access AT&T TV services.

15th Jan 2024, 16:00By Jennifer Korn

'Hang in there'

While services have returned for many customers, some are still missing out.

One user encouraged others to hang in there as they wait.

"Ok. Some areaa are up some are still down. Hang in there," they wrote in the Downdetector comments.

"It looks like service is being restored, albeit, not as quickly as some would like.

"Lucky for me I have books, Brings to mind a line from the Princess Bride, 'When I was your age TV was called books.'"

15th Jan 2024, 15:30By Jennifer Korn

AT&T responds to frustrated customers

In response to an angry customer who called the outage "unacceptable," AT&T wrote on X, formerly known as Twitter, "We apologize for the inconvenience with U-verse TV.

"Rest assured our technicians are actively working to get this resolved as soon as possible.

"Thank you for hanging in there with us, we appreciate your patience."

15th Jan 2024, 15:00By Jennifer Korn

Customers slam AT&T

Angry AT&T users are slamming the service company for its outage.

One wrote on X, formerly known as Twitter: " @ATT⁩ this is unacceptable.

"Your co. had 139 years worth of Winters to develop a work-around for this yet here we are going into the 14th hour that your service has been down."

15th Jan 2024, 14:30By Jennifer Korn

How to check for AT&T outages

If you are wondering if AT&T is experiencing an outage, Downdetector will often report it.

AT&T also has aservice pageof its own, where you can log in to your account to check for any outages.

You can also search by ZIP code for theinternet, digital home phone and U-verse TV services, or you can also enter your full address.

15th Jan 2024, 14:00By Jennifer Korn

More users have services

Users are flooding Downdetector to report their TV service is now working.

One wrote, "Seems to be back up in West Houston."

Another added, "Back on in Milwaukee!"

15th Jan 2024, 13:30By Jennifer Korn

More on possible compensation

AT&T states in its terms of use that customers may receive a credit in the event of an outage, according toAllConnect.

However, it doesn't explicitly say what factors would qualify a customer for a refund.

In any case, it's worth building a case and contacting AT&T if you've been affected by an outage.

15th Jan 2024, 13:00By Jennifer Korn

Outage reports drop

Problems reports have significantly dropped on Downdetector.

About 650 customers are still reporting an outage.

Earlier today, issue reports were as high as 3,200.

15th Jan 2024, 12:30By Jennifer Korn

AT&T confirms weather caused outage

AT&T has seemingly confirmed the cause of the U-verse outage in a post on X, formerly known as Twitter.

"We’re aware of a temporary U-verse outage caused by inclement weather, are working to restore the service and apologize for the inconvenience," a representative for the company penned in a reply to a frustrated customer.

15th Jan 2024, 12:15By Jennifer Korn

How to report a problem to AT&T

If you'd like to report an , you can contact AT&T's customer service.

The AT&T contact number is 800-331-0500, or you can simply dial 611 if you have an AT&T cellphone.

You can also use thelive chat optionat the bottom of the AT&T website.

15th Jan 2024, 11:45By Jennifer Korn

Service returns

Some customers are reporting that the service is now working for them.

"Back up in San Antonio, TX," one commented on Downdetector.

Another added: "Just came back on here in Gary, Indiana."

A third wrote: "Just restarted tuner and service is back in Fort Worth area zip 76180... Good luck everyone."

15th Jan 2024, 11:30By Jennifer Korn

'Get your bill credit!'

Customers are advising each other to contact AT&T to get a bill credit.

One wrote on the Downdetector page: "Everyone make sure you call or chat and get your bill credit! This a nuts to be without tv service this long when you pay that much.."

Another commented: "Update: Finally got a service rep after 2 hr wait time. The issue is known and all they can do right now is calculate how much your bill credit will be and sign you up for text updates on service restoration."

15th Jan 2024, 11:00By Jennifer Korn

'People are not happy with not getting answers'

Customers are continuing to flood social media to slam the company.

15th Jan 2024, 10:30By Jennifer Korn

Service alert issued

AT&T has issued a service alert on its service page.

The alert reads: "Service Alert:We are aware of a nationwide Uverse TV (IPTV) outage and are working to restore services as quickly as possible."

Issue reports have climbed to over 3,000.

15th Jan 2024, 10:00By Jennifer Korn

'Not sure if anyone is working today'

As users report issues with reaching customer support, some are questioning if the company is staffed today.

One wrote on Downdetector: "Uverse is out here in Irving, Texas. Been down since 7:30 pm last night. No one is answering at AT&T support. Not sure if anyone is working today."

The U.S. Sun has reached out to AT&T, but did not hear back immediately.

15th Jan 2024, 09:30By Jennifer Korn

Reports on the rise

Issue reports have now climbed to over 2,600 on Downdetector.

The majority of reports are coming in from midwest locations.

15th Jan 2024, 09:17By Jennifer Korn

Customers reporting outage began yesterday

Several customers are claiming the reported U-Verse outage began last night.

"It's everywhere, we are in north Alabama...no uverse tv channels since yesterday evening," one commented on Downdetector.

Another wrote: "U-Verse down since last night."

15th Jan 2024, 09:12By Jennifer Korn

Customers flood X

Frustrated AT&T customers have also taken to X, formerly known as Twitter, to report the outage.

15th Jan 2024, 09:07By Jennifer Korn

Heat map shows midwest outage

A heat map provided by Downdetector shows that most of the issue reports are flooding in from midwest customers.

15th Jan 2024, 09:02By Jennifer Korn

'Phone wait time is 11 hours'

Frustrated customers have taken to the Downdetector comment section to report their problems in more detail.

"Lost TV service during Bucks game last night," one wrote.

"Uverse didn't value us enough to let us know what's going on and phone wait time is 11 hours."

15th Jan 2024, 08:57By Jennifer Korn

Most reported locations

Customers in the following areas are reporting the most AT&T outages to Downdetector:

• Houston
• Chicago
• Dallas
• Fort Worth
• Arlington
• St. Louis
• Milwaukee
• San Antonio
• Austin

15th Jan 2024, 08:52By Jennifer Korn

Most reported problems

Per Downdetector, the majority of reports cite TV as the most reported problem.

80% of users are experiencing problems with TV.

12% of customers have reported no signal.

8% of the reports cite issues with landline internet.

15th Jan 2024, 08:47By Jennifer Korn

AT&T down

Thousands of AT&T customers are reporting an outage to Downdetector this morning.

Frustrated users are reporting that they are unable to access U-verse TV services.